Digital CX

Support that sounds like you, scales with you.

We embed AI-powered, brand-aligned agents into your customer experience teams.

Today’s customers expect support to be fast, human, and everywhere. We design and staff digital CX programs that span chat, email, social, SMS, and phone. The programs we deploy are backed by smart automation and trained human agents who speak your brand fluently. Our delivery teams flex with demand, ramp quickly, and manage both front-line care and escalations. From product Q&A to refunds to proactive outreach, we handle every interaction with care and consistency.

Of consumers say CX is a top brand differentiator

Average CSAT across Nectar-supported programs

0.3/5

Average CSAT across Nectar-supported programs

0.3/5

Average CSAT across Nectar-supported programs

0.3/5

Reduction in handling time using AI assist

Subservices

Omnichannel Customer Care

24/7 support via chat, email, SMS, and voice — all delivered by agents trained in your brand voice and resolution protocols.

Omnichannel Customer Care

24/7 support via chat, email, SMS, and voice — all delivered by agents trained in your brand voice and resolution protocols.

Omnichannel Customer Care

24/7 support via chat, email, SMS, and voice — all delivered by agents trained in your brand voice and resolution protocols.

Sales & Lead Generation

Dedicated SDR pods running outbound campaigns, handling inbound leads, and generating qualified pipeline.

Sales & Lead Generation

Dedicated SDR pods running outbound campaigns, handling inbound leads, and generating qualified pipeline.

Sales & Lead Generation

Dedicated SDR pods running outbound campaigns, handling inbound leads, and generating qualified pipeline.

Social Media Engagement

Proactive and reactive engagement on social media, including comment moderation and community interaction.

Social Media Engagement

Proactive and reactive engagement on social media, including comment moderation and community interaction.

Social Media Engagement

Proactive and reactive engagement on social media, including comment moderation and community interaction.

Tech & Product Support

Tier 1–2 troubleshooting for software, hardware, or consumer tech, with escalations and knowledge base access.

Tech & Product Support

Tier 1–2 troubleshooting for software, hardware, or consumer tech, with escalations and knowledge base access.

Tech & Product Support

Tier 1–2 troubleshooting for software, hardware, or consumer tech, with escalations and knowledge base access.

Billing & Order Management

Assistance with refunds, subscription updates, failed transactions, and complex order issues across multiple commerce systems.

Billing & Order Management

Assistance with refunds, subscription updates, failed transactions, and complex order issues across multiple commerce systems.

Billing & Order Management

Assistance with refunds, subscription updates, failed transactions, and complex order issues across multiple commerce systems.

Concierge & Personalized Support

White glove services that cater to high-value customers with hyper-personalized assistance ensuring every interaction feels exclusive and brand-aligned.

Concierge & Personalized Support

White glove services that cater to high-value customers with hyper-personalized assistance ensuring every interaction feels exclusive and brand-aligned.

Concierge & Personalized Support

White glove services that cater to high-value customers with hyper-personalized assistance ensuring every interaction feels exclusive and brand-aligned.

About

Meet the Hive

Outsourcing made for the next generation.

More about us

Meet the Hive

Nectar was built by disrupters and operators. People obsessed with CX who believe outsourcing doesn’t have to be a compromise! We embed into your workflows, we hire culture-aligned talent, and we are committed to ensuring an amazing experience not just for your customers but for the teams we support!

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