From digital banks to wealth management platforms, we support finance teams with skilled, regulation-ready CX and back-office staff. Compliance matters, but so does empathy, precision, and speed.
FCR (first contact resolution) for card servicing
FCR (first contact resolution) for card servicing
FCR (first contact resolution) for card servicing
Compliance audits passed in last 18 months
Compliance audits passed in last 18 months
Compliance audits passed in last 18 months
Reduction in manual reconciliation tasks
Reduction in manual reconciliation tasks
Reduction in manual reconciliation tasks
Accuracy in KYC documentation
Accuracy in KYC documentation
Accuracy in KYC documentation
Cost savings over in-house ops
Cost savings over in-house ops
Cost savings over in-house ops
Industry Trends
The Digital-Only Banking Surge
Traditional banks are losing ground to digital-first challengers that offer faster onboarding, smarter tools, and frictionless user experiences. For many consumers, especially Gen Z and mobile-native users, there is no branch to walk into. Everything from account setup to loan servicing happens online, and expectations around speed and convenience have skyrocketed. Digital-only banking is now the default for millions of users, and with that comes a new bar for service, escalation, and personalization. At Nectar, we support digital banks and fintech platforms with outsourced CX teams that understand the urgency and complexity of modern banking. We train agents to act like product specialists, not call center reps, and embed them within your support workflows across chat, voice, and in-app messaging. Whether it’s new account support or loan servicing, our teams are built to scale securely, quickly, and in brand voice, without adding bloat.
Risk & Compliance as a CX Function
AI in Fraud Detection and Dispute Resolution
Omnichannel Servicing for Multi-Product Customers
Scaling KYC Without Slowing Down
The Digital-Only Banking Surge
Traditional banks are losing ground to digital-first challengers that offer faster onboarding, smarter tools, and frictionless user experiences. For many consumers, especially Gen Z and mobile-native users, there is no branch to walk into. Everything from account setup to loan servicing happens online, and expectations around speed and convenience have skyrocketed. Digital-only banking is now the default for millions of users, and with that comes a new bar for service, escalation, and personalization. At Nectar, we support digital banks and fintech platforms with outsourced CX teams that understand the urgency and complexity of modern banking. We train agents to act like product specialists, not call center reps, and embed them within your support workflows across chat, voice, and in-app messaging. Whether it’s new account support or loan servicing, our teams are built to scale securely, quickly, and in brand voice, without adding bloat.
Risk & Compliance as a CX Function
AI in Fraud Detection and Dispute Resolution
Omnichannel Servicing for Multi-Product Customers
Scaling KYC Without Slowing Down
The Digital-Only Banking Surge
Traditional banks are losing ground to digital-first challengers that offer faster onboarding, smarter tools, and frictionless user experiences. For many consumers, especially Gen Z and mobile-native users, there is no branch to walk into. Everything from account setup to loan servicing happens online, and expectations around speed and convenience have skyrocketed. Digital-only banking is now the default for millions of users, and with that comes a new bar for service, escalation, and personalization. At Nectar, we support digital banks and fintech platforms with outsourced CX teams that understand the urgency and complexity of modern banking. We train agents to act like product specialists, not call center reps, and embed them within your support workflows across chat, voice, and in-app messaging. Whether it’s new account support or loan servicing, our teams are built to scale securely, quickly, and in brand voice, without adding bloat.
Risk & Compliance as a CX Function
AI in Fraud Detection and Dispute Resolution
Omnichannel Servicing for Multi-Product Customers
Scaling KYC Without Slowing Down
