E-Commerce & D2C

Every click, cart, and conversation matters.

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Whether you’re scaling a lifestyle brand or running a global marketplace, we help you convert visitors into loyal customers. Our teams handle real-time chat, returns, social complaints, escalations, and more. And most importantly, with tone-perfect precision.

Faster resolution for high-volume return tickets

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Faster resolution for high-volume return tickets

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Faster resolution for high-volume return tickets

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Accuracy in order-tracking support

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Accuracy in order-tracking support

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Accuracy in order-tracking support

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Automation for Tier 0 inquiries

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Automation for Tier 0 inquiries

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Automation for Tier 0 inquiries

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Uplift in CSAT on post-purchase follow-ups

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Uplift in CSAT on post-purchase follow-ups

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Uplift in CSAT on post-purchase follow-ups

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Languages supported across L1 CX

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Languages supported across L1 CX

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Languages supported across L1 CX

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Industry Trends

Omnichannel Retail Requires Omnichannel Support

Retail isn’t a channel. True retail is a network. Today’s customers move between your website, mobile app, social channels, and third-party marketplaces with zero hesitation. If your support model doesn’t follow them, it breaks. Brands that treat digital support like a siloed function are missing the bigger picture. A great product gets you in the door, but it’s responsive, integrated, omnichannel service that keeps customers engaged. Support needs to mirror the shopping experience: connected, consistent, and on-brand from end to end. At Nectar, we build support teams that operate across chat, email, voice, SMS, and social, all within a unified workflow. No cut-and-paste scripts. No generic agents. Just responsive teams trained to deliver the right experience at the right moment. Regardless of where that moment starts. Whether your buyer starts on Instagram and ends in checkout, or opens a dispute through their account dashboard, our agents are trained to pick up context and move fast.

The Rise of Live Chat & Conversational Commerce

Returns and Refunds Are Your Brand Reputation

Post-Purchase CX Drives Repeat Buyers

Scaling Seasonal Support with Elastic Teams

Omnichannel Retail Requires Omnichannel Support

Retail isn’t a channel. True retail is a network. Today’s customers move between your website, mobile app, social channels, and third-party marketplaces with zero hesitation. If your support model doesn’t follow them, it breaks. Brands that treat digital support like a siloed function are missing the bigger picture. A great product gets you in the door, but it’s responsive, integrated, omnichannel service that keeps customers engaged. Support needs to mirror the shopping experience: connected, consistent, and on-brand from end to end. At Nectar, we build support teams that operate across chat, email, voice, SMS, and social, all within a unified workflow. No cut-and-paste scripts. No generic agents. Just responsive teams trained to deliver the right experience at the right moment. Regardless of where that moment starts. Whether your buyer starts on Instagram and ends in checkout, or opens a dispute through their account dashboard, our agents are trained to pick up context and move fast.

The Rise of Live Chat & Conversational Commerce

Returns and Refunds Are Your Brand Reputation

Post-Purchase CX Drives Repeat Buyers

Scaling Seasonal Support with Elastic Teams

Omnichannel Retail Requires Omnichannel Support

Retail isn’t a channel. True retail is a network. Today’s customers move between your website, mobile app, social channels, and third-party marketplaces with zero hesitation. If your support model doesn’t follow them, it breaks. Brands that treat digital support like a siloed function are missing the bigger picture. A great product gets you in the door, but it’s responsive, integrated, omnichannel service that keeps customers engaged. Support needs to mirror the shopping experience: connected, consistent, and on-brand from end to end. At Nectar, we build support teams that operate across chat, email, voice, SMS, and social, all within a unified workflow. No cut-and-paste scripts. No generic agents. Just responsive teams trained to deliver the right experience at the right moment. Regardless of where that moment starts. Whether your buyer starts on Instagram and ends in checkout, or opens a dispute through their account dashboard, our agents are trained to pick up context and move fast.

The Rise of Live Chat & Conversational Commerce

Returns and Refunds Are Your Brand Reputation

Post-Purchase CX Drives Repeat Buyers

Scaling Seasonal Support with Elastic Teams

About

About

About

Meet the Hive

Outsourcing made for the next generation.

Outsourcing made for the next generation.

Outsourcing made for the next generation.

Meet the Hive

Nectar was built by disrupters and operators. People obsessed with CX who believe outsourcing doesn’t have to be a compromise! We embed into your workflows, we hire culture-aligned talent, and we are committed to ensuring an amazing experience not just for your customers but for the teams we support!

Meet the Hive

Nectar was built by disrupters and operators. People obsessed with CX who believe outsourcing doesn’t have to be a compromise! We embed into your workflows, we hire culture-aligned talent, and we are committed to ensuring an amazing experience not just for your customers but for the teams we support!

Meet the Hive

Nectar was built by disrupters and operators. People obsessed with CX who believe outsourcing doesn’t have to be a compromise! We embed into your workflows, we hire culture-aligned talent, and we are committed to ensuring an amazing experience not just for your customers but for the teams we support!