Whether you’re scaling a lifestyle brand or running a global marketplace, we help you convert visitors into loyal customers. Our teams handle real-time chat, returns, social complaints, escalations, and more. And most importantly, with tone-perfect precision.
Faster resolution for high-volume return tickets
Faster resolution for high-volume return tickets
Faster resolution for high-volume return tickets
Accuracy in order-tracking support
Accuracy in order-tracking support
Accuracy in order-tracking support
Automation for Tier 0 inquiries
Automation for Tier 0 inquiries
Automation for Tier 0 inquiries
Uplift in CSAT on post-purchase follow-ups
Uplift in CSAT on post-purchase follow-ups
Uplift in CSAT on post-purchase follow-ups
Languages supported across L1 CX
Languages supported across L1 CX
Languages supported across L1 CX
Industry Trends
Omnichannel Retail Requires Omnichannel Support

Retail isn’t a channel. True retail is a network. Today’s customers move between your website, mobile app, social channels, and third-party marketplaces with zero hesitation. If your support model doesn’t follow them, it breaks. Brands that treat digital support like a siloed function are missing the bigger picture. A great product gets you in the door, but it’s responsive, integrated, omnichannel service that keeps customers engaged. Support needs to mirror the shopping experience: connected, consistent, and on-brand from end to end. At Nectar, we build support teams that operate across chat, email, voice, SMS, and social, all within a unified workflow. No cut-and-paste scripts. No generic agents. Just responsive teams trained to deliver the right experience at the right moment. Regardless of where that moment starts. Whether your buyer starts on Instagram and ends in checkout, or opens a dispute through their account dashboard, our agents are trained to pick up context and move fast.
The Rise of Live Chat & Conversational Commerce
Returns and Refunds Are Your Brand Reputation
Post-Purchase CX Drives Repeat Buyers
Scaling Seasonal Support with Elastic Teams
Omnichannel Retail Requires Omnichannel Support

Retail isn’t a channel. True retail is a network. Today’s customers move between your website, mobile app, social channels, and third-party marketplaces with zero hesitation. If your support model doesn’t follow them, it breaks. Brands that treat digital support like a siloed function are missing the bigger picture. A great product gets you in the door, but it’s responsive, integrated, omnichannel service that keeps customers engaged. Support needs to mirror the shopping experience: connected, consistent, and on-brand from end to end. At Nectar, we build support teams that operate across chat, email, voice, SMS, and social, all within a unified workflow. No cut-and-paste scripts. No generic agents. Just responsive teams trained to deliver the right experience at the right moment. Regardless of where that moment starts. Whether your buyer starts on Instagram and ends in checkout, or opens a dispute through their account dashboard, our agents are trained to pick up context and move fast.
The Rise of Live Chat & Conversational Commerce
Returns and Refunds Are Your Brand Reputation
Post-Purchase CX Drives Repeat Buyers
Scaling Seasonal Support with Elastic Teams
Omnichannel Retail Requires Omnichannel Support

Retail isn’t a channel. True retail is a network. Today’s customers move between your website, mobile app, social channels, and third-party marketplaces with zero hesitation. If your support model doesn’t follow them, it breaks. Brands that treat digital support like a siloed function are missing the bigger picture. A great product gets you in the door, but it’s responsive, integrated, omnichannel service that keeps customers engaged. Support needs to mirror the shopping experience: connected, consistent, and on-brand from end to end. At Nectar, we build support teams that operate across chat, email, voice, SMS, and social, all within a unified workflow. No cut-and-paste scripts. No generic agents. Just responsive teams trained to deliver the right experience at the right moment. Regardless of where that moment starts. Whether your buyer starts on Instagram and ends in checkout, or opens a dispute through their account dashboard, our agents are trained to pick up context and move fast.
The Rise of Live Chat & Conversational Commerce
Returns and Refunds Are Your Brand Reputation
Post-Purchase CX Drives Repeat Buyers
Scaling Seasonal Support with Elastic Teams