AI Services

Let AI handle the repetitive, so your team can handle the exceptional.

We build 24/7 agentic AI systems that know when to act—and when to bring in a human.

Our AI Services team designs, deploys, and manages agentic AI workflows that automate the repetitive, streamline the complex, and elevate your human teams. These aren't basic bots. Our AI understands context, navigates systems, and resolves tasks from start to finish, escalating only when needed. Every AI deployment is paired with operational oversight to ensure accuracy, safety, and brand alignment. Whether you're scaling CX, optimizing back office, or connecting multiple systems, we build AI that behaves like a teammate, not just a tool.

Of Tier 1 volume deflected with agentic AI

Per minute usage with 100% uptime

0.20$

Per minute usage with 100% uptime

0.20$

Per minute usage with 100% uptime

0.20$

Launch time for common workflows

0-week

Launch time for common workflows

0-week

Launch time for common workflows

0-week

Subservices

Independent Decision-Making

Agentic AI evaluates real-time context to make autonomous decisions within clear operational boundaries.

Independent Decision-Making

Agentic AI evaluates real-time context to make autonomous decisions within clear operational boundaries.

Independent Decision-Making

Agentic AI evaluates real-time context to make autonomous decisions within clear operational boundaries.

Human Escalation Protocol

For complex, unfamiliar, or sensitive issues, AI seamlessly transfers context to a human agent, without missing a beat.

Human Escalation Protocol

For complex, unfamiliar, or sensitive issues, AI seamlessly transfers context to a human agent, without missing a beat.

Human Escalation Protocol

For complex, unfamiliar, or sensitive issues, AI seamlessly transfers context to a human agent, without missing a beat.

Context-Aware Response Generation

AI responses are tailored and dynamic, reflecting tone, history, and task-specific nuance.

Context-Aware Response Generation

AI responses are tailored and dynamic, reflecting tone, history, and task-specific nuance.

Context-Aware Response Generation

AI responses are tailored and dynamic, reflecting tone, history, and task-specific nuance.

Maintained Conversational Context

AI remembers prior conversations and key data points to maintain flow across multi-touch interactions.

Maintained Conversational Context

AI remembers prior conversations and key data points to maintain flow across multi-touch interactions.

Maintained Conversational Context

AI remembers prior conversations and key data points to maintain flow across multi-touch interactions.

Integrated System Collaboration

Our AI connects with CRMs, ERPs, ticketing tools, and knowledge bases to retrieve data, execute tasks, and drive resolution.

Integrated System Collaboration

Our AI connects with CRMs, ERPs, ticketing tools, and knowledge bases to retrieve data, execute tasks, and drive resolution.

Integrated System Collaboration

Our AI connects with CRMs, ERPs, ticketing tools, and knowledge bases to retrieve data, execute tasks, and drive resolution.

End-to-End Process Management

From intake to resolution, agentic AI owns workflows, coordinating systems, agents, and actions with autonomy.

End-to-End Process Management

From intake to resolution, agentic AI owns workflows, coordinating systems, agents, and actions with autonomy.

End-to-End Process Management

From intake to resolution, agentic AI owns workflows, coordinating systems, agents, and actions with autonomy.

About

Meet the Hive

Outsourcing made for the next generation.

More about us

Meet the Hive

Nectar was built by disrupters and operators. People obsessed with CX who believe outsourcing doesn’t have to be a compromise! We embed into your workflows, we hire culture-aligned talent, and we are committed to ensuring an amazing experience not just for your customers but for the teams we support!

Get started today